Privacy Policy

avannikitchens.com

If you have a question about this policy or would like to exercise your data protection rights, please contact us using the details above.

Information we collect
Depending on how you interact with us, we may collect:

Your name, email address, telephone number and postal address.
Information you provide through our enquiry forms, emails, telephone calls, social media messages or consultations.
Details about your project, including your budget, preferences, room measurements, plans and photographs.
Quotes, orders, invoices, payment records and correspondence about your project.
Your marketing preferences and records of any consent you give.
Technical information, such as your IP address, browser type and device details. Information about how you use the website may also be collected if we use analytics or similar tools, as explained in the cookies section.

We normally collect information directly from you. If your builder, fitter or another person involved in your project gives us your contact details or project information, we use it to coordinate the work you have requested.

You do not have to provide every detail we ask for. However, without the contact, property or project details needed for a consultation, quote or order, we may be unable to provide that service. Any optional marketing choices are separate from your enquiry or order.

How we use your information
We use personal information for the following purposes and lawful bases:

Consultations, quotes and orders: to understand your requirements, prepare designs and quotes, supply products and arrange agreed work. We rely on taking steps at your request before entering a contract, or performing our contract with you.
Customer support and project administration: to answer general questions, manage communications, resolve issues and coordinate with tradespeople. Where this is not covered by our contract, we rely on our legitimate interests in running our business and providing customer support.
Accounts and legal requirements: to maintain records and meet applicable tax, accounting and other legal obligations. We rely on legal obligation.
Website security: to investigate technical problems, prevent misuse and protect our website and information. We rely on our legitimate interests in maintaining a secure, reliable service.
Marketing: if you opt in to receive promotional emails, we use your consent to send them. You can unsubscribe at any time using the link in an email or by contacting us.
Identifiable project photographs and testimonials: if we would like to publish material that identifies you, we ask for your consent.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our interests against your rights.

Who we share information with
Where needed for the purposes above, we may share relevant information with:

Manufacturers, suppliers and delivery companies fulfilling your order.
Fitters, builders and other tradespeople involved in your agreed project.
Providers supporting our website, enquiry forms, email, IT, design software and business administration.
Payment providers and accountants handling payments or financial records.
Professional advisers, insurers or public authorities where necessary to resolve a dispute, meet a legal obligation or protect legal rights.

We limit the information shared to what is needed for the task. Providers acting on our behalf must process it under appropriate data protection arrangements.

We may retain relevant records for longer where needed for an ongoing complaint, dispute or legal requirement. We delete or anonymise information when it is no longer needed.

Cookies and website tools

Cookies are small files stored on your device. Our website may also use similar technologies.
We provide information about the technologies actually used, their purposes, providers and how long they last. Where consent is required, we ask before activating them. Continuing to browse the website does not count as consent.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information and limit access to people who need it for their work. No website, email system or method of electronic storage can be guaranteed completely secure.

Your rights
Depending on the circumstances, you can ask us to:

Give you access to your personal information.
Correct inaccurate or incomplete information.
Delete information.
Restrict how we use information.
Provide information you gave us in a portable format, where the right to data portability applies.

You can object to processing based on our legitimate interests. You also have an absolute right to object to the use of your information for direct marketing.

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before you withdrew it.

To make a request, email sian@avannikitchens.uk or write to our registered office. We normally respond within one month. If the law allows extra time, we will explain why. We may need to verify your identity before releasing information.

"We do not use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you."]

Complaints

If you are unhappy with how we use your information, please contact us so we can investigate.
You also have the right to complain to the UK's Information Commissioner's Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

We may update this policy when our services, website or use of information changes. The latest version will appear on this page with an updated date. Where required, we will bring significant changes to your attention.

Privacy Policy

Your name, email address, telephone number and postal address.

Information you provide through our enquiry forms, emails, telephone calls, social media messages or consultations.

Details about your project, including your budget, preferences, room measurements, plans and photographs.

Quotes, orders, invoices, payment records and correspondence about your project.

Your marketing preferences and records of any consent you give.

Technical information, such as your IP address, browser type and device details. Information about how you use the website may also be collected if we use analytics or similar tools, as explained in the cookies section.

Consultations, quotes and orders: to understand your requirements, prepare designs and quotes, supply products and arrange agreed work. We rely on taking steps at your request before entering a contract, or performing our contract with you.

Customer support and project administration: to answer general questions, manage communications, resolve issues and coordinate with tradespeople. Where this is not covered by our contract, we rely on our legitimate interests in running our business and providing customer support.

Accounts and legal requirements: to maintain records and meet applicable tax, accounting and other legal obligations. We rely on legal obligation.

Website security: to investigate technical problems, prevent misuse and protect our website and information. We rely on our legitimate interests in maintaining a secure, reliable service.

Marketing: if you opt in to receive promotional emails, we use your consent to send them. You can unsubscribe at any time using the link in an email or by contacting us.

Identifiable project photographs and testimonials: if we would like to publish material that identifies you, we ask for your consent.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our interests against your rights. Who we share information with Where needed for the purposes above, we may share relevant information with:

Manufacturers, suppliers and delivery companies fulfilling your order.

Fitters, builders and other tradespeople involved in your agreed project.

Providers supporting our website, enquiry forms, email, IT, design software and business administration.

Payment providers and accountants handling payments or financial records.

Professional advisers, insurers or public authorities where necessary to resolve a dispute, meet a legal obligation or protect legal rights.

Give you access to your personal information.

Correct inaccurate or incomplete information.

Delete information.

Restrict how we use information.

Provide information you gave us in a portable format, where the right to data portability applies.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our interests against your rights.

Who we share information with
Where needed for the purposes above, we may share relevant information with: